FAQs

What is your return policy?

We accept returns of unused and unopened products within 30 days of purchase. Please contact us through our chat feature to initiate a return.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and times may vary depending on the destination.

Are your products cruelty-free?

Yes, all of our products are cruelty-free and not tested on animals.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.

Are your products safe for sensitive skin?

We strive to use high-quality, natural ingredients in our products, but we recommend consulting with a dermatologist if you have sensitive skin or are prone to allergies.

Can I cancel my order?

If your order has not yet been shipped, you may cancel it by contacting us through the chat feature. However, if your order has already been shipped, it cannot be canceled.

Do you offer discounts or promotions?

Yes, often times we offer special discount, freebies and free delivery in U.S orders.

How can I contact customer service?

You can contact our customer service team by using the chat feature on our website. We strive to respond to all inquiries within 1-2 days.